Data Retention Policy

At Symmatics (Pvt) Ltd., we value your privacy and are committed to handling your data responsibly and transparently. While you have the right to request account deletion, certain information may need to be retained for specific purposes. Below is an overview of our data retention practices:

Why We Retain Data

• Legal and Regulatory Compliance: We retain data required by laws and regulations, such as transaction records, tax documents, or compliance logs.
• Security and Fraud Prevention: Certain records are maintained to safeguard against fraud, abuse, or unauthorized access and to protect the integrity of our systems.
• Business Operations: Aggregated and anonymized data may be used for analytics, reporting, and improving our services, without compromising your privacy.
• Pending Resolutions: Data related to unresolved issues, such as disputes or chargebacks, may be retained until the matter is resolved.

What Data We Retain

• Legal Records: Transaction details, invoices, or documents required by law.
• Security Logs: Information necessary for fraud detection and abuse prevention.
• Anonymized Data: Metrics that cannot be traced back to an individual.
• Deletion Requests: Records of account deletion requests for compliance purposes.

Your Rights

You have the right to:

• Request the deletion of your account and associated data.
• Understand what data is retained and why.
• Download your data before account deletion, where applicable.

How Long We Retain Data

We retain data only for as long as necessary to fulfill the purposes outlined above or as required by law. Once the retention period ends, data will be securely deleted or anonymized.

For more information about our data practices or to submit a deletion request, please contact us at winston@symmatics.com.

We are committed to protecting your privacy and ensuring your data is handled with care and transparency.